Shipping policy

Shipping Policy

Last updated: July 2026

At Samurai Padel Co., we aim to dispatch and deliver your order as quickly as possible. Delivery times vary depending on the product purchased.

UK Delivery Options – Padel Rackets

Our padel rackets are stocked in the UK and dispatched directly by us.

Standard Delivery

  • Free
  • Estimated delivery: 2–3 working days

Express Delivery

  • £3.99
  • Estimated delivery: 1–2 working days

Orders are normally dispatched within 1 working day.

Orders placed after our daily cut-off time or during weekends and public holidays may be processed on the next working day.

Made-to-Order Clothing & Accessories

Our apparel and accessories are made to order by our trusted fulfilment partner.

As each item is produced specifically for your order, delivery takes longer than our UK-stocked products.

Please allow approximately:

  • 2–5 working days for production
  • 3–7 working days for shipping after dispatch

Most made-to-order orders arrive within 5–12 working days, although delivery may occasionally take longer during busy periods or due to circumstances outside our control.

Mixed Orders

If your order contains both a padel racket and made-to-order products, they may be shipped separately and arrive on different days.

You will receive separate tracking information where applicable.

Order Tracking

All racket orders include full tracking.

Tracking information for made-to-order products will be provided once the item has been dispatched.

Delivery Delays

Estimated delivery times are provided as a guide only.

Occasionally, deliveries may be delayed due to factors outside our control, including:

  • Courier delays
  • Severe weather
  • High seasonal demand
  • Customs processing (where applicable)
  • Public holidays

If your order has not arrived within the expected timeframe, please contact us and we will investigate.

Incorrect Delivery Address

Please ensure your delivery address is correct before placing your order.

If you notice an error, contact us immediately. We will do our best to amend the address before your order is dispatched or enters production.

If an order has already been shipped or produced using the address provided at checkout, additional shipping charges may apply if the order needs to be resent.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us as soon as reasonably possible.

Please include:

  • Your order number
  • A description of the issue
  • Photographs of any damage (where applicable)

We will investigate the issue and arrange a replacement or refund where appropriate in accordance with your statutory consumer rights.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: info@samuraipadelco.com